Infinity Managed Service (endpoint patching)
SLA-backed Windows Feature Updates, Quality Updates and application patching across your managed estate: every update tested and deployed in a controlled manner to protect application compatibility, with service governance, scheduling and KPI tracking throughout.
What you get
- Managed, tested, controlled deployment of every update
- Update-ring management and rollback planning
- Monthly reporting on patch status and environment health
- SLA accountability with KPI tracking
Engagement shape: Ongoing managed service; 12-month structured engagements with a monthly reporting cadence.
A demonstrable, compliant patching cadence that satisfies auditors and Cyber Essentials assessments, without growing headcount. For a specialist IP law firm, Infinity runs as a 12-month managed Windows-and-applications service with daily proactive Azure and Intune checks.
Automated Application & Excel Testing
Every OS and Office update validated against your business-critical applications and Excel workbooks before deployment, in a dedicated, controlled Windows environment that mirrors your production estate. No live data is ever used.
What you get
- Dedicated test environment, built and maintained to mirror production
- Automated test execution every update cycle
- Monthly reporting on results and environment health
- Documented governance evidence for auditors
Engagement shape: Ongoing service aligned to your update cadence (monthly or quarterly).
Repeatable, governed testing that replaces ad hoc manual checks and stops untested updates reaching production. For a global investment manager we run a dedicated Windows 11 test environment delivering validated, documented results every cycle.
Intune & Azure Managed Service
Your modern estate, run and defended after go-live: continuous configuration-drift detection with alerting and safe restore, defect management against SLA, and regular posture reviews, delivered by the team that knows your configuration because they built it.
What you get
- Continuous drift detection with alerting and controlled restore
- Versioned configuration snapshots: change history is never lost
- Defect management with SLA accountability
- Quarterly security and configuration posture reviews
Engagement shape: Ongoing managed service with monthly reporting.
Configuration that silently changed on a Friday is found, explained and reverted before it becomes Monday's incident, with the full change history retained for auditors.
GPO & MECM Managed Service
Mid-migration, the legacy estate still has to be run properly. We operate your on-premises Group Policy and MECM environment under change control, in parallel with your move to modern management, so nothing decays while you transition.
What you get
- Change-controlled GPO and MECM administration
- Runs in parallel with a phased migration
- Legacy configuration kept healthy until planned retirement
- One accountable team across old and new estates
Engagement shape: Ongoing managed service, typically scoped for the life of the migration.
The question every mid-migration IT leader asks: "who looks after the old world while we build the new one?" Answered without splitting accountability across two suppliers.
Early Life Support (Hypercare)
The people who built your new environment stay on to protect it through its riskiest period: go-live to steady state. Dedicated post-implementation support across Intune, Entra ID, Autopilot, Azure Virtual Desktop, Always-On VPN and application packaging, delivered by specialists with direct knowledge of your implementation.
What you get
- Dedicated named specialists from your delivery team
- Rapid resolution of post-go-live issues
- A managed bridge from go-live into business-as-usual
- Structured handover to your service desk
Engagement shape: Typically 3 months of dedicated hypercare per engagement.
Issues resolved in hours rather than days, exactly when the stakes are highest. A private bank's three-month hypercare window covered Intune, Autopilot, AVD and Always-On VPN, with no major incidents post-implementation and confidence from day one.